FAQ & Salon Etiquette
BOOKING YOUR APPOINTMENT
Welcome to Many Faces Aesthetics, we are excited to help you transform your skin!
To book an appointment simply call our friendly receptionists on (03) 56223335, alternatively you can click on the ‘book now’ button at the top of the page and follow the prompts.
Please note: when making a booking you will be required to pay a booking fee to secure your appointment.
For your first time coming to Many Faces Aesthetics, please come 10 minutes early to familiarise yourself with our location, get a parking space and to fill out a Client History Form.
As all our appointments are time based, please arrive at least 10 minutes early to every appointment. Arriving late for your appointment may mean your Therapist is unable to perform the full treatment you were booked in for and sometimes being 5 minutes late is too late for us to perform your treatment at all. However, you will still be charged for the full treatment.
Many Faces Aesthetics prides itself in creating a relaxing and serene environment for you and others in a clinical setting. In order for us to maintain this and for the safety of everyone (as we have many dangerous, fragile and expensive machines) we ask you not to bring any young children into the clinic when you come for your appointment unless they have an appointment for a treatment with us.
To respect everyone’s experience, please keep noise levels to a minimum and ensure your mobile phone is switched off before you enter the clinic
CANCELLATIONS & RESCHEDULING
We understand that sometimes you may need to change your appointment, but we ask that you give us at least 24 hours’ notice prior to your appointment time so that we can offer your time slot to another client.
Last minute cancellations and rescheduling of your appointment, less than 24 hours’ notice (during our business hours) will result in a booking fee. Packages and Gift Certificates are non-refundable. Unless we can fill your appointment from our waitlist.
Failing to not show up for an appointment will incur the full fee of your appointment and will not be able to book in again until this has been paid.
If you are unable to attend your scheduled appointment, within the notice period please send a friend or family member in your place and we will happily accommodate them.
As a courtesy we send out text message reminders of your scheduled appointment day and time, however, please do not rely on these “reminders”, always add appointments into your calendar, this is your responsibility.
If you do not accept our booking policy, we welcome you booking your appointment on the day you would like to come in. However, please be mindful that you may not get an appointment.
We hope that you will appreciate our booking policy.
Cancelling on the day of your scheduled appointment, results in a $25 charge of your booking.
Any outstanding fee will need to be settled strictly within 14 days. Failure to do so will result in being unable to reschedule.
To avoid being charged when cancelling, we recommend that clients notify us at the time of receiving their confirmation message. This is 24 hours before the scheduled appointment.
Re-offending clients will have to prepay future appointments.
Failing to confirm attendance will result in your appointment being cancelled. We must receive confirmation by our automated system; replying ‘yes’ to your confirmation message sent 24 hours prior, shall confirm your position.
We will attempt to contact clients three times before cancelling appointments if there is no confirmation. If we do not hear by the end of the business day, prior to the scheduled time, it will be cancelled.
Many Faces reserves the right to cancel any future appointments as necessary.
We accept all major credit and debit cards, including AMEX.
Cash is also accepted.
Sadly we are not able to accommodate babies, toddlers or young children for Insurance and OHS reasons.
We write this with the utmost respect to the parents in our Clinic. Children/babies who visit the Clinic during their parents’ appointments pose an occupational health and safety issue to our staff & clients.
We work in an environment that has sharps, razors, chemicals, lasers & hot wax.
We encourage parents to visit the clinic without their children, please understand that our concern is the safety of your child and our client’s well-being.
We write this without the intent of offending or upsetting our lovely parent clientele, and hope that you will aid us in keeping our clinic a safe environment.
All Gift Vouchers are valid for 6 months from date of purchase.
Please note we do not offer refunds on Gift Vouchers.
Many Faces Beauty Therapy Clinic gift vouchers cannot be used on Cosmetic Injections with Jessica Maggs or Juan Romero
We kindly ask that you turn your mobile phone to silent whilst in the clinic.
Running late to your appointment puts stress on our Therapist’s schedule. Please notify us as soon as possible to see if we can accommodate.
If your appointment has to be rescheduled because we are unable to fit you in, this is recognised as a no show & the following charges will apply.
If your Therapist decides they can see you, but has to reduce treatment to prevent interrupting other client appointments, the original charge will still apply.
It is not acceptable to show up late & to ask for a reduced treatment, while excepting to be charged for the lesser time.
Booking in for a particular service & then changing your mind as to what service you require is not acceptable. We designate the correct time for each client, if you request for a lesser treatment the original booking will be charged. If you request for additional treatments, please discuss with your therapist to see if this can be accommodated.
Letting us know ahead of time if there is a possibility of needing to reschedule is much appreciated. It is likely we can accommodate moving you to a more appropriate time if several days’ notice is given.
It is the client’s responsibility to make sure we have correct contact details when booking. Please provide us with more than one contact number if your regular contact is often unattended.
If you act in any way that is abusive towards employees, we have the right to deny service & to ask clients to leave the premises.
We do our best to accommodate last minute changes, however because of the demand on our Therapists we only provide a tight window for genuine circumstances. If the booking policy is not suitable, we advise not going ahead with the booking.